RETURN & REFUND POLICY
At Un-Masked KE, we want you to be happy and confident with every purchase. If there is an issue with your order, please contact us and we will do our best to assist you.
ELIGIBILITY FOR RETURNS
We accept returns only when:
- The product received is damaged or defective.
- You received the wrong product.
- The product is significantly different from what was ordered.
To be eligible for a return, the product must be unused, unopened, and in its original packaging.
For hygiene and safety reasons, we do not accept returns or exchanges for skincare or beauty products that have been opened or used, unless the product is defective or was sent incorrectly.
REPORTING AN ISSUE
If you receive a damaged, incorrect, or defective product, please contact us within 48 hours of receiving your order.
Kindly provide:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Our team will review the request and advise you on the next steps.
REFUNDS
Once your return has been reviewed and approved, we will arrange the appropriate resolution, which may include:
- A replacement product
- An exchange
- A refund, where applicable
Refund processing times may vary depending on the payment method used.
NON-RETURNABLE ITEMS
For health, hygiene, and safety reasons, opened or used skincare and beauty products cannot be returned simply because you changed your mind, selected the wrong product, or the product did not meet your personal expectations.
We encourage customers to contact us before purchasing if they need assistance selecting a product suitable for their skincare needs.
EXCHANGES
If you received an incorrect or defective product, we may arrange an exchange for the correct product, subject to availability.
CONTACT US
If you have any questions regarding our Return & Refund Policy, please contact us:
Call / WhatsApp: 0140013929
Instagram: @un.maskedke
At Un-Masked KE, your satisfaction matters to us, and we are always happy to help.
You matter, and so does your skin.